Refund policy

Last updated: October 13, 2026

This policy applies to handbags, backpacks, wallets, bag straps, and other accessories purchased from Mendy at www.mendyvella.com, operated by Mendy Trading LLC.

30-day return and refund requests

You may request a return and refund within 30 calendar days after delivery. If items from the same order arrive separately, this period starts when the last item in that order is delivered. If the final day falls on a weekend or public holiday, the request period extends to the next business day. Submit your request through the online process below or email info@mendyvella.com with your order number or other proof of purchase and identify the item you wish to return. You do not need to give a reason when exercising a statutory right to cancel.

For a non-faulty return under our voluntary 30-day policy, the item must be unused apart from reasonable inspection, undamaged, and returned with the accessories and components supplied with it. Please include its tags, dust bag, and original packaging where available, and pack it securely. These conditions do not restrict your rights concerning faulty, damaged, incorrectly supplied, or misdescribed goods, or any statutory right to inspect an item.

Request a return or cancellation online

Request a return or cancel an order through our customer accounts portal. Use the email address associated with your order and enter the verification code sent to that email address. Open the relevant order, choose the eligible items, and follow the return or cancellation steps. Review your selection and confirm submission. Shopify sends an email acknowledging your request.

Unfulfilled items can be submitted for cancellation; fulfilled items can be submitted for return within the applicable window. A request does not automatically issue a refund. We review requests in accordance with this policy and your legal rights. A valid statutory withdrawal does not depend on our approval. If the portal does not show your order or an eligible option, or you cannot access it, email info@mendyvella.com or write to us at the address below. You do not lose statutory rights because an online option is unavailable.

How to return an item

Our company address is also our designated return address:

Mendy Trading LLC
1609 Collins Ct
Fort Collins, CO 80521
United States

Email info@mendyvella.com for return instructions before posting an item, and include your order number or other proof of purchase so we can identify your return. Keep your proof of posting and, where available, tracking information. Requesting instructions does not make a statutory cancellation dependent on our approval or extend a legal deadline.

Send the item back within 14 calendar days after submitting your return request or statutory withdrawal notice, unless we agree to a longer period or applicable law provides otherwise. Contact us promptly if you need assistance. For a product-related problem, contact us before paying for return postage so we can arrange the return or reimbursement. A delay caused by our failure to provide a return method we agreed to arrange will not, by itself, invalidate an otherwise timely return.

Who pays return shipping?

If the return is due to a product defect, damage on arrival, an incorrect item, or another failure to match what you ordered, we will cover the necessary return shipping costs. Contact us so we can arrange a suitable return method or explain how reasonable return costs will be reimbursed.

For a non-product-related return, such as a change of mind, you are responsible for the direct return shipping costs, except where applicable law requires otherwise. Returns are sent to our published return address in Fort Collins, Colorado, United States. If you are returning an item from outside the United States, international return postage may apply. You can assess postage costs using this address before purchase or contact us for assistance. No separate restocking or handling fee is charged under this policy.

The online return process may show that the customer provides the return shipping label. That is the default for non-product-related returns only; it does not override our responsibility to cover return shipping for defective, damaged, incorrect, or misdescribed goods, or any other cost we must bear by law.

Damaged, faulty, or incorrect items

Please contact us as soon as reasonably possible and describe the issue. Photographs can help us investigate, but we will accept other reasonable evidence where appropriate. We will provide the remedy required by applicable law, which may include repair, replacement, a price reduction, or a refund. The 30-day voluntary return period does not limit statutory guarantees or remedies for faults discovered later.

Refunds

We will assess your returned item and notify you of the outcome. For an eligible return, we complete the necessary checks and initiate the refund without undue delay and no later than 10 business days after receiving the returned item. If applicable law requires a refund sooner, including on the basis of proof that goods were sent back, that earlier requirement takes priority. Refunds are issued to the original payment method unless you expressly agree to another lawful method. This processing period is not a guaranteed bank posting date: your bank or payment provider may need additional time to show the credit. Contact us if a refund we have confirmed is not showing so we can help trace it. For this administrative processing timeframe, business days mean Monday through Friday.

A refund for a non-faulty return under our voluntary policy covers the amount paid for the returned item. Original shipping charges are refunded where required by law, including qualifying statutory cancellations described below. For our error or defective goods, we will also cover delivery or other costs that applicable law requires us to bear. If a deduction is lawfully permitted because of handling beyond what was necessary to inspect the goods, we will explain its basis; such a deduction is not an automatic fee.

Order cancellations and exchanges

You may submit a cancellation request for unfulfilled items through the online process above or contact us promptly. Address or product changes may no longer be possible once dispatch has progressed. If an item has already shipped, the applicable return process applies. This does not remove any statutory right to withdraw, including a right exercised before delivery. For an exchange, contact us to discuss availability and return arrangements; do not place a replacement order unless you wish to make a separate purchase.

EU/EEA and UK consumers

Where the applicable distance-selling rules protect your purchase, you generally have 14 calendar days after you, or a person you nominate other than the carrier, receive the goods to notify us that you are withdrawing, without giving a reason. For multiple goods ordered in one order and delivered separately, the period runs from receipt of the last good; for goods delivered in multiple lots or pieces, it runs from receipt of the last lot or piece. Any extension required when the final day is a weekend or public holiday applies. You then have a further 14 calendar days after notifying us to send the goods back. You can use the online process above, send a clear email or letter, or use the optional form below. Any statutory exceptions apply only where legally valid and disclosed.

For a qualifying withdrawal, we will refund the payments due, including the cost of our least expensive standard outbound delivery, within 14 days of receiving your cancellation notice. Unless we have offered to collect the goods, we may withhold the refund until we receive the goods or evidence that you sent them back, whichever occurs first. You bear direct return costs only where you were properly informed before purchase and the law allows it. Statutory rights prevail over less favorable wording elsewhere in this policy.

Optional withdrawal notice: To Mendy Trading LLC, info@mendyvella.com, 1609 Collins Ct, Fort Collins, CO 80521, United States. I/we give notice that I/we withdraw from my/our contract for the following goods: ____. Order number: ____. Ordered on/received on: ____. Consumer name and address: ____. Date: ____. Signature, only if submitted on paper: ____.

Contact

Mendy Trading LLC
1609 Collins Ct
Fort Collins, CO 80521
United States
Email: info@mendyvella.com
Telephone: +1 720-793-6246
Website: www.mendyvella.com