Shipping policy

Last updated: October 13, 2026

Order processing

We dispatch orders within 5 business days after receiving the order. If payment, address details, availability, or another issue prevents timely dispatch, we will contact you promptly with the next steps. For our order-processing timeframe, business days mean Monday through Friday. Carrier and customs closures on public holidays may affect transit times; any resulting delay is handled as explained below and does not remove your cancellation or refund rights.

Estimated delivery

Delivery is estimated within 8 business days after dispatch. This transit estimate is separate from the order-processing period. It is not a guaranteed delivery date unless we expressly agree to a guaranteed service. Destination, carrier operations, customs processing, severe weather, and other disruptions can affect delivery.

If a destination or service has a materially different estimated timeframe, we display or communicate that estimate before you complete the order. We will notify you of a material delay we become aware of. These estimates do not waive any right to cancel or receive a refund for late or undelivered goods.

Destinations, services, and shipping charges

We ship to destinations for which an eligible shipping option is offered at checkout. Availability may depend on the delivery address, product, parcel characteristics, and carrier coverage. We do not promise delivery to every address in a listed country.

Available services and charges are shown at checkout before payment. Some international services, including DHL Express Worldwide where offered, use carrier-calculated rates based on the shipment and destination. We do not represent an estimated rate or website example as a fixed price for every order. Any free-shipping offer applies only when its stated conditions are met and it is shown for your order.

Tracking and separate parcels

We will provide dispatch confirmation and tracking details where the selected service supports tracking. The first tracking scan may occur after the dispatch notification. If an order is sent in separate parcels, we will provide the available shipment information. We will not add an undisclosed split-shipment charge after purchase without your agreement.

Customs, duties, and taxes

International deliveries may be subject to import duties, taxes, or carrier customs-clearance charges. Unless expressly shown as included or collected at checkout, such destination charges are not included in our shipping charge and may be payable by the recipient where legally applicable. Before purchase, we disclose additional destination charges known to us. Where the amount cannot reasonably be calculated in advance, we explain that additional charges may apply. Contact us before ordering if you need clarification.

Where we collect a duty or tax at checkout, keep the receipt and contact us if the carrier requests payment of the same charge again. We cannot control customs processing times, but this does not remove your statutory delivery or refund rights.

Incorrect addresses, missing parcels, and damage

Check your delivery address before placing an order and contact us immediately about corrections. We cannot guarantee a change once dispatch has progressed. If a parcel is returned because of an incorrect address or a delivery problem, we will discuss the appropriate next steps and any lawful, disclosed additional delivery costs before charging you.

If tracking shows delivered but you cannot locate the parcel, or if it arrives damaged, contact info@mendyvella.com. We will investigate with the carrier and provide the remedy required by law. A carrier delivery scan is not treated as conclusive proof that overrides your legal rights.

Delays and inability to fulfill

If we cannot meet the promised dispatch timeframe, we will notify you, explain the revised timing if known, and offer a choice to agree to the delay or cancel for a prompt refund. Where consent to a delay is required and is not obtained, we will cancel and refund as required by law. We will also honor cancellation and other remedies applicable to late delivery. We do not impose a blanket "no refunds for shipping delays" rule.

Returns and contact

For returns, see our Return and Refund Policy. Our company address below is also our designated return address. Email info@mendyvella.com for order, tracking, or return assistance.

Mendy Trading LLC
1609 Collins Ct
Fort Collins, CO 80521
United States
Email: info@mendyvella.com
Telephone: +1 720-793-6246
Website: www.mendyvella.com